Refund policy

The buyer must submit a return request within 7 days of receiving the item.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging, including proof of purchase.

To start the return process you must contact us via email at shellartbyanna@gmail.com.  Kindly provide Your order number, Name, Contact phone number And reason for return. 

PLEASE NOTE : ALL RETURNS ARE AT THE BUYER’S EXPENSE & A 20% RESTOCKING FEE APPLIES. 

Exceptions / non-returnable items
All personalised items, sale items or gift cards are non-refundable.  

Damages and issues
Please inspect your order upon receiving your delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you without delay. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be given a refund on your original payment less 20% restocking fee.
Please allow up to 5 business days for the banks to issue the refund.